San Marcos Client Support Representative

4 days ago


Oceanside, California, United States PrideStaff Full time
About Us: PrideStaff is a national staffing organization dedicated to delivering innovative solutions to employers across the United States. With a strong commitment to excellence, we have developed cutting-edge technology and service processes that enable us to consistently provide superior performance.

Job Title: Customer Service Representative

Job Summary: We are seeking an enthusiastic and skilled Customer Service Representative to join our team in Oceanside, Vista, or San Marcos, CA. As a key member of our client support team, you will be responsible for providing exceptional customer experiences through proactive communication, issue resolution, and product knowledge expertise.

Key Responsibilities:
  • Respond to customer inquiries via phone and email regarding order status, billing issues, product problems, and general client concerns.
  • Maintain a high level of professionalism with clients, establish positive rapport, and ensure seamless communication throughout each interaction.
  • Update customer information in the customer service database during and after each call or interaction.
  • Collaborate with the management team to stay updated on product knowledge and informed of any changes in company policies.
  • Cultivate strong relationships with clients, turning frustrated individuals into loyal customers and driving business growth.

Requirements and Qualifications:
  • Ability to remain professional and courteous with customers at all times.
  • Excellent verbal and written communication skills.
  • Familiarity with basic computer applications and phone systems.

Estimated Salary Range: $45,000 - $65,000 per year, depending on experience and qualifications.
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