Fitness Center Floor Staff Member

Job Title: Fitness Center Floor Staff

Reports To: Health & Wellness Director

Work Location: Southwest YMCA

FLSA: Non-exempt – Part-time

Work Schedule: Varies

Salary Range: $15.50/hour

A Career with a Cause:

We are welcoming: we are open to all. We are a place where you can belong and grow. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Our purpose is to strengthen the foundations of communities and families through our key areas of focus: youth development, healthy living, and social responsibility. We are committed to these causes because a strong community is achieved when we invest in our children, health, neighbors, and values. Historically founded on the Christian principles of caring, honesty, respect, and responsibility; our mission is to put these principles into practice through programs that build healthy spirit, mind and body for all.

We are for ALL.

Diversity, Equity, Inclusion, and Belonging Statement | YMCA OF CENTRAL NEW YORK (ymcacny.org)

Position Summary:

This position supports the mission and work of the Y, a leading nonprofit, charitable organization. Under the direction of the Health & Wellness Director, the Fitness Center Floor Staff is responsible for providing members as well as guests with a positive and enjoyable workout experience. The incumbent will display outstanding customer service, be friendly, helpful and attentive to those working out in the fitness area. Responsibilities include; develop member relationships, assist members with their fitness program, maintain the cleanliness of the fitness area and the equipment, conduct fitness orientations, and assist in preventative maintenance of equipment. The Fitness Center Floor Staff provides leadership and assures the well-being for all, in line with YMCA of the USA guidelines and Association policies.

Salary and Benefits:

Salary Range: $15.50/hour, Part-time Non-exempt

YMCA Membership

New York State Paid Sick Leave

Full Benefits Flyer: Flyer with Benefits.pdf (ymcacny.org)

Essential Functions:

1. Connect with our members to assist them in achieving their physical fitness goals.
2. Welcome, assist and interact with members using the wellness center facility.
3. Provide a safe and effective exercise instruction, while building relationships and helping to facilitate relationship-building amongst members.
4. Provide exceptional customer service to all members utilizing the wellness center.
5. Review all policies outlined in the procedure manual regarding emergency procedures relating to injury or illness of a member.
6. Know and enforce all Health & Wellness program policies, procedures and rules in a consistent, fair and firm manner.
7. Supervise all Health & Wellness Center activities while on duty, conduct new member orientations as required and follow up with members after initial orientation.
8. Demonstrate for members the proper technique of how to use the Wellness Center equipment.
9. Respond to incidents, accidents and emergencies appropriately, calmly and professionally.
10. Protect the organization and the members from harm or suit.
11. While on duty and not otherwise engaged with a member, walk around the Health & Wellness Center approximately every 15 minutes.
12. Perform all maintenance tasks set out in the Maintenance Binder on a daily, weekly, monthly and quarterly base.
13. Report emergency maintenance needs immediately to the maintenance department.
14. Record and report any faulty equipment and/or lapse in maintenance. Process work request form and forward to Maintenance Department and Department Director.
15. Follow Health & Wellness center rules on and off duty.
16. Frequently familiarize yourself with Personal Training Instructor Manual.
17. Administer proper CPR/AED and O2 in accordance with training and facility procedures.
18. Contribute to the success of the Health and Wellness program by being on time and prepared.
19. Report to work on time, be prepared and ready to work at the time your shift begins.
20. Ensure adequate coverage if unable to work as assigned.
21. Conform to all dress codes as provided by the Department Director.
22. Work with fellow staff members and treat them with respect.
23. Be flexible and adaptable in order to accommodate members' needs and wants.
24. Be able to answer members' questions, concerns, and complaints in a timely and courteous manner.
25. Communicate and educate in a knowledgeable and professional manner.
26. Respond to change and requests within the Health & Wellness Department with flexibility ensuring efficient operation.
27. Demonstrate teamwork and organization by communicating problems or constructive criticism to the Department Director at the end of your shift.
28. Take attendance every half-hour using the attendance sheet.
29. Assist with inside and outside promotions as they relate to the Health & Wellness program.
30. Support and assist newly hired Floor Staff instructors.
31. Attend all required staff meetings and trainings.
32. Accept other assignments as requested by the Department Director.
33. Contribute as a member of the fitness team towards improving the lifestyles of our members.
34. Maintain basic knowledge of other program offerings to help serve members needs.
35. Other duties as assigned by Supervisor.

YMCA Leadership Competencies:

Inclusion: Values all people for their unique talents, and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.

Communication & Influence Listens and expresses self effectively and in such a way that engages, inspires, and builds commitment to the Y's cause.

Engaging Community: Builds bridges with others in the community to ensure the Y's work is community-focused and welcoming of all, providing community benefit

Experience, Education, and Qualifications:

High School Diploma or equivalent.

Previous experience in a health and wellness environment.

Relationship Building Skills:

Be passionate about impacting and transforming the health and well being of members and our community.

Must be at least 18 years old to work in the Wellness Department

Exceptional customer service skills

Dynamic, highly motivated and energetic relationship builder with strong verbal and written communications skills.

Must be able to demonstrate proper form, technique, and body alignment on all strength and cardiovascular machines.

Must be able to evaluate a constantly changing environment for safety and to ensure that members' needs are met.

Demonstrate leadership skills in an outgoing, friendly, assertive, professional and mature manner.

Demonstrate a sincere desire to improve the health and wellness of YMCA Health and Wellness program, staff and program participants.

Ability to lead and motivate others.

Trainings & Certifications:

Must complete online Bloodborne Pathogens, Employee Safety and Youth Protection Series trainings prior to initial assignment to position.

Must complete online Hazard Communication training within the first 90-days of employment.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Prolonged periods of standing and frequent bending.

Must be able to lift up to 50 pounds at a time.

Will be exposed to illness-causing bacteria and viruses.

Work Environment:

This job operates in a recreational and/or educational environment. This role routinely uses standard recreation and/or office equipment. At times, employees may be exposed to undesirable working conditions, communicable infectious diseases, and risk of injury from others. All employees are required to always follow the preventative health policies of the YMCA. The noise level in the work environment is moderate to high.

---