Customer Service Retail Specialist

2 weeks ago


Williamsburg, Virginia, United States Kingsmill Resort Full time

Position Summary:
Deliver outstanding guest service by adhering to the hospitality standards set forth by Kingsmill Resort in the designated retail area, utilizing advanced skills and experience.

Key Responsibilities:
Adhere to all policies, procedures, and service standards.
Open and close the retail outlet as required.

Accurately perform all cashiering responsibilities; process all sales transactions, announce the total amount tendered in "dollars and cents", organize bills neatly under the clip, and provide change or process credit transactions. Recommend additional items to enhance each sale.

Restock merchandise as needed, ensuring that all displays are well-stocked, organized, and maintained according to the Retail Standards Manual.

Maintain cleanliness on the sales floor, which includes sweeping, vacuuming, dusting, mopping, and removing trash.
Provide accurate and helpful information to guests, addressing any inquiries or concerns regarding the property and merchandise.
Notify management of any issues related to shrinkage, guest concerns, or problems.

Ensure a safe working environment and report any issues to management. At an advanced level, manage shop upkeep, merchandise products, create attractive displays, provide sales assistance for special orders, support physical inventory and inventory management, assist with group amenities, act as Manager on Duty when necessary, and complete required paperwork.


Qualifications:


High School diploma or GED required.
Minimum of 1 year of experience in a retail environment.
Professional appearance and demeanor are essential.
Strong communication skills are necessary.
Ability to operate a cash register and handle cash transactions accurately, as well as open and close the store independently or with assistance.

Demonstrate a fundamental understanding of retail and merchandise procedures.
Ability to maintain flexibility and courteous behavior in a busy seasonal retail setting.
Basic knowledge of product information is required. Ability to work with minimal supervision while maintaining excellent attendance and punctuality.
Physical ability to stand or walk for extended periods.

Capable of frequently lifting and carrying cartons weighing up to 50 lbs., transporting boxes/products up and down stairs, and bending or kneeling to restock merchandise for shifts lasting up to 8 hours. Availability to work nights, weekends, or holidays is necessary.



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