General Manager

1 month ago

Georgetown, United States Mel's Lone Star Lanes Full time
Overview

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our General Managers help bring this vision to life every day for guests of their centers and have a great time doing so.

The General Manager role is an active one where you're on your feet, coordinating multiple team members, and problem-solving in real time.

Our General Managers oversee all aspects of how their centers operate, from entertainment to food & beverage sales, to the property and its equipment as a whole.

Through it all, our General Managers work hard to cultivate an exceptional team environment so that all staff members can perform at a consistently high level.

Key Responsibilities
  1. Generate and monitor center revenue by developing financial operational plans and budgets, and reviewing their performance to achieve financial goals.
  2. Review and control labor costs and other expenses.
  3. Manage the day-to-day operations of the center, scheduling, planning, organizing, and communicating effectively with the team.
  4. Supervise and direct regular training for all staff members and ensure their proficiency in guest service, food & beverage operations, loss prevention, and company operating standards.
  5. Manage multiple departments efficiently and conduct regular meetings with the management team to review performance and offer direction.
  6. Achieve and maintain overall guest service goals, ensuring that customer complaints are resolved appropriately and that guests are completely satisfied.
  7. Oversee the management and expansion of the center's Food & Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in our dining offerings.
Requirements

As a General Manager, you're a customer service pro who knows what it's like to work in a fast-paced environment and who thrives in that energy.

You're highly attuned to the guest experience, accountable for your performance (and that of the teams you'll manage), and are a strong team player across the board.

You're also an extraordinary problem-solver and trouble-shooter and have at least a few years of full service restaurant management experience under your belt.

Desired Skills
  • 5+ Years of Management Experience related to full service kitchen, bar, restaurant, and food service operations
  • Bachelor's Degree
  • Basic business math, accounting skills, and strong analytical/decision-making skills
  • Strong Team Player
  • Exceptional People Developer
  • Customer Service Pro
  • Knowledge of POS register systems
  • Solid Communication Skills
Work Environment/Physical Demands

Typical entertainment center environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.

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