Network Maintenance Technician
5 days ago
Saf-Gard Safety Shoe Company is a leading developer of safety footwear programs for large industrial, government, and service organizations. We are currently seeking a Network Maintenance Technician to work in our New Castle, DE office.
This role involves maintaining our current systems and resolving help desk tickets generated from phone calls and our help desk portal. The ideal candidate for this position has strong experience in server and infrastructure maintenance and is well-versed in Windows-based computing solutions.
The estimated salary for this position is $65,000 - $85,000 per year, depending on experience.
Key Responsibilities:
- Maintain network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
- Secure network by developing network access, monitoring, control, and evaluation; maintaining documentation.
- Operate, maintain and configure routers/switches/voice systems/Voice over IP.
Requirements:
- A 2-year degree in a related field is highly preferred.
- At least 1 year experience in an IT help desk role.
- Experience with Microsoft Dynamics, Active Directory, Windows 10 and Windows 7, and Zebra printers.
- Demonstrated excellence in customer service and communication skills both over the phone, and in person.
- Must enjoy telephone support as that is the majority of the position with a small percentage on-site support.
- Ability to analyze technical issues, determine a solution, and effectively communicate solution to end user.
- Knowledge of Firewall setup and administration and maintenance.
- Basic Apple knowledge and experience providing support for OS.
- Candidates will need to pass a criminal background check.
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