Technical Support Analyst
5 days ago
Are you a skilled Technical Support Analyst looking for a new challenge? Saf-Gard Safety Shoe Company is seeking a Technical Support Analyst to join our team in New Castle, DE.
This role involves providing technical support to our customers and internal teams, troubleshooting technical issues, and implementing solutions. The ideal candidate has strong experience in server and infrastructure maintenance and is well-versed in Windows-based computing solutions.
The estimated salary for this position is $70,000 - $90,000 per year, depending on experience.
Responsibilities:
- Provide technical support to customers and internal teams via phone and email.
- Troubleshoot technical issues and implement solutions.
- Maintain network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
- Secure network by developing network access, monitoring, control, and evaluation; maintaining documentation.
- Operate, maintain and configure routers/switches/voice systems/Voice over IP.
Requirements:
- A 2-year degree in a related field is highly preferred.
- At least 1 year experience in an IT help desk role.
- Experience with Microsoft Dynamics, Active Directory, Windows 10 and Windows 7, and Zebra printers.
- Demonstrated excellence in customer service and communication skills both over the phone, and in person.
- Must enjoy telephone support as that is the majority of the position with a small percentage on-site support.
- Ability to analyze technical issues, determine a solution, and effectively communicate solution to end user.
- Knowledge of Firewall setup and administration and maintenance.
- Basic Apple knowledge and experience providing support for OS.
- Candidates will need to pass a criminal background check.
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