Guest Services CarePartners Call Center Representative

1 week ago


Waynesville, North Carolina, United States CarePartners Living LLC Full time

About the Role

CarePartners Living LLC is seeking a skilled Guest Services Call Center Representative to join our team. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service to our patients and families, ensuring a positive experience throughout their care journey.

Key Responsibilities

  • Provide timely and effective responses to patient and family inquiries, addressing concerns and resolving issues in a compassionate and professional manner.
  • Act as a liaison between patients, families, and healthcare teams, facilitating communication and ensuring seamless care transitions.
  • Monitor and respond to guest requests for access to the Emergency Department, providing support and assistance as needed.
  • Collaborate with multidisciplinary teams to identify and address patient and family concerns, promoting a culture of Patient and Family Centered Care.

Requirements

  • High School Diploma or Equivalent
  • One year of experience in customer relations or a public contact field
  • Ability to access information through automated systems
  • Attendance of De-Escalation 101 and Compassionate Conversation classes within the first year

About CarePartners Living LLC

CarePartners Living LLC is a healthcare organization dedicated to providing compassionate post-acute care to western North Carolina. Our team of over 1,200 colleagues and 400 volunteers is committed to helping people live full and productive lives, despite illness, injury, disability, or issues related to aging.



  • Waynesville, North Carolina, United States CarePartners Full time

    CarePartners Staffing Pool Job SummaryWe are seeking a skilled Certified Nursing Assistant (CNA) to join our CarePartners Staffing Pool team. As a CNA, you will play a vital role in providing high-quality patient care and supporting our nursing staff in delivering exceptional patient outcomes.Key Responsibilities:Participate in the implementation of nursing...


  • Waynesville, North Carolina, United States CarePartners Full time

    Job SummaryCarePartners PACE McDowell County is seeking a dedicated Licensed Practical Nurse (LPN) to join our team. As an LPN, you will play a vital role in delivering high-quality patient-centered care to our patients.ResponsibilitiesProvide direct care to patients as directed by the physician or RN.Assist with procedures, monitoring, or other functions as...


  • Waynesville, North Carolina, United States CarePartners Living LLC Full time

    IntroductionCarePartners Living LLC is seeking a dedicated and compassionate Certified Nursing Assistant (CNA) to join our team as a CNA Carepartners PACE Adult Day Program. As a CNA, you will play a vital role in providing high-quality patient-centered care to our patients. If you are passionate about delivering exceptional care and making a difference in...

  • Home Health Nurse

    4 weeks ago


    Waynesville, North Carolina, United States CarePartners Full time

    About the RoleCarePartners is seeking a skilled Registered Nurse to join our Home Health team. As a Registered Nurse, you will provide high-quality, patient-centered care to individuals in their homes, promoting independence and well-being.ResponsibilitiesAssess patients' physical, psychosocial, and environmental needs, identifying areas for improvement and...

  • Home Health Nurse

    4 weeks ago


    Waynesville, North Carolina, United States CarePartners Full time

    About the RoleCarePartners is seeking a skilled Registered Nurse to join our Home Health team. As a Registered Nurse, you will provide high-quality, patient-centered care to individuals in their homes, promoting independence and well-being.ResponsibilitiesAssess patients' physical, psychosocial, and environmental needs, identifying areas for improvement and...

  • Home Health Nurse

    2 weeks ago


    Waynesville, North Carolina, United States CarePartners Full time

    About the RoleCarePartners is seeking a skilled Registered Nurse to join our Home Health team. As a Registered Nurse, you will provide high-quality, patient-centered care to individuals in their homes, promoting independence and well-being.ResponsibilitiesAssess patients' physical, psychosocial, and environmental needs, identifying areas for improvement and...


  • Waynesville, North Carolina, United States CarePartners Living LLC Full time

    Job SummaryCarePartners Living LLC is seeking a skilled Certified Nursing Assistant (CNA) to join our PACE Adult Day Program team. As a CNA, you will play a vital role in providing high-quality patient care and contributing to the overall well-being of our patients.ResponsibilitiesDeliver direct and indirect patient care under the supervision of a licensed...

  • Home Health Nurse

    4 weeks ago


    Waynesville, North Carolina, United States CarePartners Full time

    About the RoleCarePartners is seeking a skilled Registered Nurse to join our Home Health team. As a Registered Nurse, you will provide high-quality, patient-centered care to individuals in their homes, promoting independence and well-being.ResponsibilitiesAssess patients' physical, psychosocial, and environmental needs, identifying areas for improvement and...


  • Waynesville, North Carolina, United States CarePartners Full time

    Job SummaryThe Clinical Nurse Coordinator (CNC) plays a vital role in ensuring high-quality, patient-centered care and coordination of all functions in the unit/department during the designated shift. In collaboration with other members of the management team, the CNC directs, monitors, and evaluates nursing care in accordance with established...


  • Waynesville, North Carolina, United States CarePartners Full time

    About the RoleCarePartners is seeking a highly skilled and dedicated RN Clinical Nurse Coordinator Inpatient Rehab Hosp to join our team. As a key member of our healthcare organization, you will play a vital role in ensuring the delivery of high-quality, patient-centered care and coordination of all functions in the unit/department during the designated...

  • Registered Nurse

    2 weeks ago


    Waynesville, North Carolina, United States CarePartners Full time

    Job SummaryWe are seeking a highly skilled Registered Nurse to join our CarePartners Staffing Pool team. As a Registered Nurse, you will be responsible for delivering high-quality, patient-centered care in line with the requirements of the department and the standards of practice for the relevant state and specialty.Key ResponsibilitiesAssess the patient's...


  • Waynesville, North Carolina, United States CarePartners Full time

    About the RoleCarePartners is seeking a dedicated and compassionate Registered Nurse to join our Hospice Home Care team. As a Registered Nurse, you will play a vital role in delivering high-quality patient-centered care, collaborating with medical providers and the care team to provide personalized and comprehensive care.ResponsibilitiesAssess patient...


  • Waynesville, North Carolina, United States CarePartners Full time

    Job SummaryThe Clinical Nurse Coordinator (CNC) plays a vital role in ensuring high-quality, patient-centered care and coordination of all functions in the unit/department during the designated shift. In collaboration with other members of the management team, the CNC directs, monitors, and evaluates nursing care in accordance with established...


  • Waynesville, North Carolina, United States CarePartners Full time

    About the Role:CarePartners is seeking a skilled Physical Therapist to join our Home Health Franklin Team. As a Physical Therapist, you will play a vital role in providing high-quality, patient-centered care to individuals in their homes. Your expertise will help patients achieve optimal health outcomes and improve their quality of...


  • Waynesville, North Carolina, United States CarePartners Full time

    Job OverviewJob Summary:CarePartners is seeking a skilled Physical Therapist to join our Home Health Franklin Team. As a Physical Therapist, you will play a vital role in providing high-quality, patient-centered care to individuals in their homes. This is an excellent opportunity to make a meaningful difference in the lives of our patients and their...


  • Waynesville, North Carolina, United States CarePartners Full time

    About the RoleCarePartners is seeking a highly skilled and compassionate Clinical Nurse Coordinator to join our Inpatient Rehab Hosp team. As a key member of our healthcare team, you will play a vital role in delivering high-quality patient care and ensuring the smooth operation of our unit.ResponsibilitiesAssist with admission and discharge processes to...


  • Waynesville, North Carolina, United States CarePartners Full time

    Job SummaryThe Clinical Nurse Coordinator (CNC) plays a vital role in ensuring high-quality, patient-centered care and coordination of all functions in the unit/department during the designated shift. In collaboration with other members of the management team, the CNC directs, monitors, and evaluates nursing care in accordance with established...


  • Waynesville, North Carolina, United States CarePartners Full time

    About the RoleCarePartners is committed to delivering exceptional patient-centered care. We are seeking a skilled Case Manager RN Inpatient Rehab to join our team. As a Case Manager RN Inpatient Rehab, you will play a vital role in ensuring the best possible outcomes for our patients.Key ResponsibilitiesProvide program orientation to patients, families, and...


  • Waynesville, North Carolina, United States CarePartners Full time

    DescriptionWe are seeking a highly motivated and compassionate Nurse Extern to join our team at CarePartners Health Services. As a Nurse Extern, you will play a vital role in providing high-quality patient-centered care in our inpatient rehabilitation hospital.ResponsibilitiesDeliver delegated basic patient care services related to common nursing functions...

  • Home Health Nurse

    4 weeks ago


    Waynesville, North Carolina, United States CarePartners Full time

    About the RoleCarePartners is seeking a skilled Registered Nurse to join our Home Health team. As a Registered Nurse, you will provide coordinated skilled nursing care to patients in their homes, working collaboratively with the interdisciplinary team to establish and achieve patient goals.ResponsibilitiesAssess patients' physical, psychosocial, and...