Guest Services CarePartners Call Center Representative
1 week ago
About the Role
CarePartners Living LLC is seeking a skilled Guest Services Call Center Representative to join our team. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service to our patients and families, ensuring a positive experience throughout their care journey.
Key Responsibilities
- Provide timely and effective responses to patient and family inquiries, addressing concerns and resolving issues in a compassionate and professional manner.
- Act as a liaison between patients, families, and healthcare teams, facilitating communication and ensuring seamless care transitions.
- Monitor and respond to guest requests for access to the Emergency Department, providing support and assistance as needed.
- Collaborate with multidisciplinary teams to identify and address patient and family concerns, promoting a culture of Patient and Family Centered Care.
Requirements
- High School Diploma or Equivalent
- One year of experience in customer relations or a public contact field
- Ability to access information through automated systems
- Attendance of De-Escalation 101 and Compassionate Conversation classes within the first year
About CarePartners Living LLC
CarePartners Living LLC is a healthcare organization dedicated to providing compassionate post-acute care to western North Carolina. Our team of over 1,200 colleagues and 400 volunteers is committed to helping people live full and productive lives, despite illness, injury, disability, or issues related to aging.
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