Command Center Operator

3 days ago


Houston, Texas, United States SMG PARTNERS-ARAMARK FACILITIES(NRG Park - ASM Global) Full time
Job Title: Command Center Operator

SMG Partners-Aramark Facilities (NRG Park - ASM Global) is seeking a highly skilled Command Center Operator to join our team. As a key member of our security team, you will be responsible for monitoring the security surveillance system, access control systems, and dispatching response personnel.

Key Responsibilities:
  • Monitor all surveillance, access control equipment, and fire panels contained by the facility.
  • Prioritize situations and investigate/dispatch on all safety and security-related incidents.
  • Follow-up all incidents with written reports and recommendations.
  • Answer emergency, non-emergency, and administrative phone lines and provide an appropriate response as required by the nature of the call.
  • Respond to emergencies and handle callouts.
  • Establish and maintain effective working relationships with all entities who maintain business offices on property.
  • Maintain records and compile reports for management on an as needed basis.
  • Complete daily duties such as audits, activity reports, and key-controls.
  • Create and manage NRG Park credentials such as proximity badges, meeting room access cards, and parking passes.
  • Utilize software such as camera analytics and weather monitoring programs to assist with incident and emergency response.
  • Work irregular schedules to ensure proper supervision of all events and activities scheduled in the facility, as required.
Requirements:
  • Highly detail-oriented and able to work in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Ability to maintain confidentiality and handle sensitive information.
  • Ability to work irregular schedules, including evenings, weekends, and holidays.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and fast-paced environment.
  • Professional development and growth opportunities.
  • A collaborative and supportive team environment.


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