Customer Success Architect

3 weeks ago


New York, New York, United States GitLab Full time
About the Role

We are seeking a highly skilled Customer Success Architect to join our team at GitLab. As a Customer Success Architect, you will be responsible for providing unparalleled value to our customers by aligning our platform with their unique business objectives and driving long-term success.

Key Responsibilities
  • Partner with customers to define and achieve business outcomes
  • Know the GitLab platform, our best practices, and use cases to guide the customer
  • Understand the customer journey and guide them on future adoption
  • Act as the GitLab liaison for GitLab questions, issues, or escalations
  • Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
Requirements
  • Understanding of Git and typical branching strategies
  • Knowledge of software development lifecycle and development pipeline
  • Understanding of continuous integration, continuous deployment, DevSecOps
  • Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
What We Offer

At GitLab, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.



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