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Operations Director

2 months ago

Lyndhurst, New Jersey, United States AVI-SPL Full time
Job Summary

AVI-SPL is seeking a highly skilled Operations Director to lead our technical services department. As a key member of our management team, you will be responsible for effectively managing technical and financial operations for project design, integration, and service of audiovisual systems.

Key Responsibilities
  • Manage Internal Activities: Oversee all engineering, CAD, programming, field engineering, shop activities, installation, and repair services, as well as on-going engineering project support and project sign off.
  • Manage External Activities: Coordinate all out-sourced or sub-contract work in support of project installation activities.
  • Oversee Budget: Manage the budget for the technical services department and make recommendations to the General Manager for department needs.
  • Support Client Expectations: Manage internal activities to support client expectations and ensure timely delivery of projects.
  • Mentorship: Mentor Level I, II, and III technicians in the absence of the Installation Manager.
  • Labor Expenditures: Monitor and ensure labor expenditures do not exceed department budget.
  • Resource Management: Coordinate with the Installation Manager as needed to secure necessary manpower for installation jobs.
  • Client Training: Manage internal activities that support client training and ensure clients are properly trained on the use of integrated systems.
  • Customer Liaison: Serve as a customer liaison in the absence of the Project Manager.
  • Documentation: Create and maintain project-related documentation in accordance with company guidelines.
  • Scheduling: Maintain scheduling and resources for the department.
  • Travel: Travel to various job sites as required.
Requirements
  • Leadership Skills: Proven ability to significantly contribute toward or lead operation initiatives with a results-oriented approach.
  • Management Skills: Demonstrated leadership and management skills in a team-oriented, collaborative environment.
  • Interpersonal Skills: Strong interpersonal skills, with the ability to work effectively with all levels of the organization.
  • Technical Knowledge: Understanding of technical aspects of audiovisual systems design and installation preferred.
  • Project Management: Ability to motivate and effectively lead large project teams comprised of technical and administrative personnel toward a common goal.
  • Construction Project Management: Understanding of construction project management applied to audiovisual projects.
  • AV Knowledge: Proficient with AV, project management theory, and practices or other electro-mechanical installation techniques.
  • Test and Calibration Equipment: Proficient with test and calibration equipment preferred.
  • Communication Skills: Ability to work and think independently and ensure timely delivery of projects, with clear and professional communication skills (written and oral) both internally and externally.
  • Customer Service: Demonstrated customer service focus and client communication skills.
Education and Experience
  • Education: Minimum of a high school diploma or equivalent is required. A Bachelor's degree in Accounting, Finance, Business, or a related field is preferred.
  • Experience: Minimum 4 years of management experience in a similar or related field.
  • AV Industry Experience: Experience in the AV industry is preferred.
  • Certifications: InfoComm CTS General certification preferred.
  • Budget Management: Capability of managing a $10 million budget is a plus.
  • Financial Management: Demonstrated knowledge interpreting and managing (work-in-progress, WIT) reports.
  • Technical Skills: Ability to read and interpret electronic schematics and architectural blueprints preferred.
  • Complex Business Environment: Experience operating in a complex matrix business environment is desirable.
  • Computer Skills: Excellent PC skills, proficient in Microsoft applications including Microsoft Project.
  • Driver's License: Valid driver's license and a Motor Vehicle Record that meets AVI-SPL driving privileges standards.