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Retail Store Manager

2 months ago

Fargo, North Dakota, United States Buff City Soap Franchise Full time
About Buff City Soap Franchise

We are a leading manufacturer of handmade soap products, committed to creating nourishing and sustainable products for our customers. Our mission is to provide exceptional client experiences and promote a culture of excellence within our organization.

Job Description

We are seeking a highly motivated and experienced Store Manager to join our team in Fargo. The successful candidate will be responsible for leading a team to create and maintain the Buff City Experience for our clients, ensuring exceptional client satisfaction and quality of client experience.

Key Responsibilities
  • Develop and coach employees to provide amazing client experiences
  • Follow up swiftly on client concerns and issues
  • Consistently set a positive example and demonstrate a calm demeanor during periods of high volume
  • Drive company metrics by developing action plans and directly motivating and instructing the makery team
  • Manage with integrity and honesty, promoting the culture, values, and mission of Buff City Soap
  • Plan, identify, communicate, and delegate responsibilities to team members to ensure smooth flow of operations
  • Manage and track stock of raw materials, finished products, and supplies
  • Maintain outstanding store conditions and visual merchandising compliance with the Buff City Soap brand standards
  • Directly responsible for the production, cleanliness, maintenance, sanitation, and organization of the makery
  • Manage and track stock of raw materials, finished products, and supplies
  • Manage makery staffing levels to ensure employee development and maintain makery operational requirements
  • Adhere to applicable wage and hour laws for non-exempt team members and minors
  • Use all operational tools to plan for and achieve operational excellence in the makery
  • Utilize financial reports to identify and address trends and issues in makery performance
  • Regularly conduct performance assessments, providing feedback and setting challenging goals to improve sales performance
  • Manage ongoing sales
Requirements
  • College education preferred, but not required
  • Management and/or Sales experience required
  • Basic Computer skills (ability to use Word, Excel, and Outlook)
  • Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously
  • Strong knowledge of client service techniques and operational practices
  • Strong problem-solving and organizational/planning skills
  • Strong leadership skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures
  • Team building skills
  • Ability to prioritize and delegate
Physical Requirements
  • Ability to stand and walk for long periods of time
  • Must not be sensitive to various scents and fragrances
  • Dexterity of hands and fingers
  • Ability to lift or assist in lifting items and heavy boxes up to 50lbs
  • Ability to walk, reach with hands and arms, climb, balance, twist and stoop, kneel or crouch
  • Ability to perform makery cleaning functions including dusting, sweeping, mopping, scrubbing, etc.