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Customer Service Representative
1 week ago
As a Customer Service Representative at Midco, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to connect with customers via phone, addressing their inquiries and resolving any issues they may have with our services.
Key functions of this role include:
- Handling customer calls and emails related to billing, technical support, and service orders.
- Providing accurate information about our services and features.
- Listening actively to customers' concerns and collaborating with them to find solutions.
- Recording transactions accurately and maintaining detailed records of customer interactions.
The ideal candidate for this position will possess excellent communication skills, both verbal and written. They should be comfortable working in a fast-paced environment, adapting to changing priorities, and meeting deadlines. A high school diploma or equivalent is required, and prior experience in customer service is preferred.
Midco offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development. If you are passionate about delivering outstanding customer service and are looking for a rewarding career opportunity, we encourage you to apply.