Customer Service Representative
5 days ago
As a Customer Service Representative with Butler Ag, you will play a key role in ensuring the highest level of customer satisfaction and loyalty. Your primary responsibility will be to provide proactive, detail-oriented service to our customers, utilizing your excellent communication skills and passion for customer service.
We are looking for a self-motivated, forward-thinking individual who is passionate about delivering exceptional customer experiences. As a Field Service Coordinator, you will be responsible for coordinating and scheduling service technicians' time, invoicing work orders, and communicating quotes, job status, and scheduling to our customers.
**Responsibilities:**
- Assist the Service Manager in quoting, estimating, and delivering CVAs (service contracts) for upcoming jobs coming into the service department.
- Assign jobs and work areas to Service Technicians according to their skills and knowledge.
- Seek customer feedback proactively, anticipate problems, and respond promptly.
- Respond to employee issues and concerns.
Qualifications:
- A High school and/or technical school education or equivalent combination of experience, training, and/or education required.
- Strong customer service skills.
- Strong computer skills.
- Excellent oral and written communication skills.
We offer a comprehensive benefits package, including 10% annual retirement employer contribution, health insurance options, flexible benefit plans, dental insurance, vision insurance, basic life/AD&D, supplemental life insurance, short-term disability coverage, long-term disability coverage, maternity/paternity benefits, holidays, paid time off (PTO), 401(k) plan, employee assistance program (EAP), smartDollar employer-paid financial planning program, legal shield/ID shield products, and AFLAC options.
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