Automotive Client Service and Sales Specialist
4 weeks ago
The All Things Automotive Client Advisor (CA) is a dynamic professional salesperson who is directly responsible for delivering exceptional customer service to all guests. The CA assists guests with automotive purchase inquiries, vehicle warranty and financial products, and the coordination of vehicle maintenance from Thomas Automotive Family.
Key Responsibilities- Customer Service: Exemplify the Thomas Automotive Core Values: Positive, Trustworthy, Motivation, Compassion, and Dedication
- Business Development: Understand the Thomas Core Focus of "Bringing Integrity to the Automotive Industry" and "Building Trust and Confidence through Exceptional Service"
- Account Management: Learn, Understand, and incorporate the Thomas philosophy of doing business into all daily activities related to customer and coworker relationship management
- Team Player: Be a great team member
- Performance Metrics: Successfully Maintain the following accountabilities: Objective to Goal, Appointments to Goal, Training Compliance, Product Penetration, Deal Documentation, and Customer experience
- Greeting and Communication: Greet every customer, every day
- Professional Conduct: Maintain high ethical standards when dealing with customers, co-workers and vendors
- Safety First: Put safety first. Adhere to all Safety Policies, Procedures and Personal Protective Equipment standards
- Objective Monitoring: Monitor Objectives Daily
- Training and Development: Perform Training as needed daily
- Goal Achievement: Conduct necessary tasks to achieve goal
- Appointment Setting: Perform necessary outgoing activity to set desired appointments
- Follow-up: Follow up with set appointments to confirm show
- Activity Logging: Log all activity in CRM
- Training Compliance: Complete all CRM Training as scheduled by sales manager
- Sales Training: Complete all required Sales Training
- Product Knowledge: Maintain Education on all products offered
- Objection Handling: Review Objections/ Overcoming objections
- Documentation: Complete all necessary documentation
- Reporting: Provide sales manager with all pertinent information
- Ancillary Enrollments: Complete all ancillary enrollments/documentations
- Deal Documentation: Complete Deal Documentation Checklist for every deal
- CSI Results: Arrange training on CSI Results
- Training Results: Review/Monitor Training Results
- Customer Retention: Assist with improving customer retention
- Workplace Maintenance: Maintain a safe and clean workspace, as well as ensuring the entire facility is orderly, clean and free of hazards
Qualifications: High school diploma or the equivalent. Ability to read and comprehend instructions and information. Valid in-state driver's license. Professional personal appearance. Excellent communication skills. Will need to obtain state vehicle sales license.
Working ConditionsWill stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift. Will spend time outdoors showing vehicles to prospective customers and to drive vehicles in traffic during test drives. Evening, holiday and weekend, and extended work hours will be required.
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