Customer Service Representative

5 days ago


Eau Claire, Wisconsin, United States Associated Banc-Corp Full time

The Loan Documentation Coordinator - Community Markets role at Associated Bank offers a unique opportunity to work with our Commercial Banking team and contribute to the success of our customers.

About Our Team

With a strong presence in over 120 communities across Wisconsin, Illinois, and Minnesota, we have a chance to make a lasting impact in our customers' lives.

Our team is passionate about delivering exceptional customer service and supporting our customers' financial goals.

Job Responsibilities

This role involves coordinating loan documentation processes and providing exceptional customer service to our customers.

You will be responsible for:

  • Coordinating loan documentation, including document requests and title insurance company correspondence.

  • Providing solutions to complex customer inquiries and issues.

  • Serving as a liaison between operations/support departments, Commercial and Private Banking Sales Teams, and customers.

  • Supporting the team with general administrative tasks, such as meeting scheduling, travel planning, and expense reporting.

  • Collaborating with Private Bankers, Relationship Managers, and Portfolio Managers to ensure portfolio administration and risk management compliance.

Requirements
  • Bachelor's degree or equivalent experience in banking or a related field.

  • 2-4 years of experience in commercial banking, loan documentation, and customer service.

Benefits

We offer a comprehensive benefits package, including:

  • Retirement savings plans, including 401(k) and Pension plans.

  • Paid time off to volunteer in your community.

  • Diversity-focused Colleague Resource Groups.

  • Competitive salaries with professional development opportunities.

  • Bonus benefits, including well-being programs and incentives.

  • Personal banking, loan, investment, and insurance benefits.

Equal Opportunity Employer

Associated Bank is an equal opportunity employer committed to creating a diverse workforce.

We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.



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