Automotive Service Operations Manager
3 weeks ago
About Us:
Bay Ridge Honda is a prominent player in the automotive sector, recognized for our dedication to customer satisfaction and service excellence. We foster a vibrant and supportive workplace where our employees can flourish and advance their careers.
Position Overview:
We are in search of a highly skilled Service Manager with significant experience in the automotive field. This pivotal role involves guiding and enhancing our service department, ensuring superior customer service, and maintaining efficient operations. Familiarity with Honda vehicles is strongly preferred.
Key Responsibilities:
- Motivate and lead a team of over 15 service associates, cultivating a positive and productive work atmosphere.
- Effectively allocate tasks and oversee workflow to guarantee optimal service delivery.
- Provide hands-on leadership and mentorship to your team, proactively addressing their needs.
- Manage high-priority customer concerns, ensuring prompt responses and resolutions.
- Continuously update and oversee the company's knowledge base to support team success.
- Administer timecard management, schedule creation, and adjustments for holidays and emergencies to ensure equitable staffing.
- Ensure adherence to all federal, state, and local regulations in service operations.
Qualifications:
- Experience: This role is intended for seasoned service managers with a minimum of 5 years in a comparable position.
- Brand Familiarity: Previous experience with Honda is highly desirable.
- Technical Proficiency: Proficient in Windows-based systems, essential software applications, and service management tools.
- Leadership: Demonstrated ability to manage a department of at least five employees, with a proven record of effective employee management.
- Customer Focus: Strong commitment to delivering exceptional service and resolving customer issues professionally.
- Physical Requirements: Capability to thrive on the service floor, spending 6-7 hours daily on your feet while supervising service associates.
What We Offer:
- Competitive Compensation: Attractive salary and benefits package.
- Health Benefits: Comprehensive health, dental, and vision insurance.
- Retirement: 401(k) plan.
- Work-Life Balance: Paid time off and holidays.
- Professional Development: Ongoing training and clear career advancement opportunities.
- Supportive Environment: A collaborative team and a company dedicated to your success.
Equal Opportunity Employer:
Bay Ridge Honda celebrates diversity and is committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
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