Service Manager

4 weeks ago


Brooklyn, New York, United States Bay Ridge Honda Full time
Service Manager Job Description

Bay Ridge Auto Group is seeking an experienced Service Manager to lead our service department and ensure top-tier customer service. The ideal candidate will have a strong background in the automotive industry and a proven track record of effective employee management.

Key Responsibilities:
  • Lead and inspire a team of service associates, fostering a positive and productive work environment.
  • Efficiently dispatch tasks and monitor workflow to ensure optimal service delivery.
  • Provide hands-on leadership and mentorship to your team, anticipating and addressing their needs.
  • Oversee high-priority customer issues, ensuring timely responses and resolutions.
  • Continuously update and manage the company's knowledge base to support team success.
  • Handle timecard management, schedule creation, and adjustments for holidays and emergencies to ensure fair and consistent staffing.
  • Ensure compliance with all federal, state, and local regulations in service operations.
Qualifications:
  • Experience: A minimum of 5 years in a similar role, with a strong track record of effective employee management.
  • Brand Familiarity: Prior experience with Honda, Mazda, or Volkswagen is highly desirable.
  • Technical Proficiency: Working knowledge of Windows-based computers, essential software applications, Reynolds and Reynolds, and XTIME.
  • Leadership: Proven ability to manage a department of at least five employees.
  • Customer Focus: Commitment to providing exceptional service and resolving customer issues with professionalism.
What We Offer:
  • Competitive Compensation: Attractive salary and benefits package.
  • Health Benefits: Health, dental, and vision insurance.
  • Retirement: 401(k) plan.
  • Work-Life Balance: Paid time off and holidays.
  • Professional Development: Ongoing training and clear career advancement opportunities.
  • Supportive Environment: A collaborative team and a company committed to your success.


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