Retail Department Coordinator

1 day ago


Charlotte, North Carolina, United States Marshalls Full time
Job Title: Retail Department Coordinator

At Marshalls, we're all about creating an exceptional customer experience. As a Retail Department Coordinator, you'll play a key role in promoting a positive and engaging atmosphere for our customers.

Key Responsibilities:
  • Lead by example, providing exceptional customer service and promoting loyalty programs.
  • Oversee a team of Associates, ensuring prompt and courteous service, and maintaining a clean and organized store.
  • Train and mentor Associates on front-end principles, personalizing the customer experience, and promoting credit and loyalty programs.
  • Assign registers, support POS coverage, and coordinate breaks for Associates.
  • Address customer concerns and issues promptly, ensuring a positive experience.
  • Communicate effectively with management and Associates, setting and addressing priorities, and providing progress updates.
  • Partner with Management on Associate training needs, promoting effectiveness and adherence to labor laws and policies.
Requirements:
  • Available to work flexible schedules, including nights and weekends.
  • Strong understanding of merchandising techniques.
  • Capable of multi-tasking, with strong communication and organizational skills.
  • Able to respond to changes in direction or unexpected situations.
  • Team player, working effectively with peers and supervisors.
  • Able to train others.
  • 1 year retail experience and 6 months of leadership experience.
Benefits:
  • Associate discount.
  • EAP.
  • Smoking cessation.
  • Bereavement.
  • 401(k) Associate contributions.
  • Child care & cell phone discounts.
  • Pet & legal insurance.
  • Credit union.
  • Referral bonuses.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. We're an equal opportunity employer, considering all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.



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