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Housekeeping Supervisor

2 months ago

Colorado Springs Colorado, United States Colorado Springs Marriott Full time

About Us:

At Colorado Springs Marriott, we prioritize our commitment to creating a supportive and inclusive work environment that values diversity, growth, development, and well-being. Our dedication to a People First culture is evident in our approach to employee development, benefits, and building meaningful relationships.

Our Benefits:

  • Comprehensive health insurance plans
  • Performance-based incentives and bonuses
  • Generous paid time off
  • Exclusive discounts on room rates and experiences at our award-winning hotels
  • Professional guidance and support
  • Competitive financial and retirement solutions
  • Exciting perks and discounts
  • Skill-enhancing job training
  • Educational opportunities for career growth
  • A strong emphasis on work-life balance

Responsibilities:

  • Approach all encounters with guests and associates in a friendly service-oriented manner.
  • Maintain regular attendance in compliance with Colorado Springs Marriott standards as required by scheduling.
  • Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working.
  • Comply at all times with Colorado Springs Marriott standards and regulations to encourage safe and efficient hotel operations.
  • Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
  • In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office.
  • Oversee the organized closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked with linen only.
  • Ensure records of daily assignments are completed, signed off on, and turned into the Housekeeping Office on time.
  • Maintain key control system.
  • Supervise all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance.
  • Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism, lateness, and improper attire.
  • Handle items for 'Lost and Found' according to the standards.
  • Be familiar with all Colorado Springs Marriott policies and House Rules.
  • Ensure that associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and other associates.
  • Ensure the overall appearance, cleanliness, and orderliness of staff.
  • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.
  • Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.
  • Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways, and landings.
  • Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
  • Initiate work orders for repairs and maintenance for doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes, etc. Follow through on each work order until completed.
  • Oversee proper and constructive training of Room Attendants.
  • Motivate, coach, and counsel staff as necessary.
  • Collect all keys and assignment sheets daily at the end of the shift.
  • Attend meetings as required by Management.
  • Ensure completion of regular maintenance and cleaning projects on a biannual basis.
  • Monitor all V.I.P.'s special guests and requests.
  • Perform any other duties as requested by Management.

Qualifications:

  • Previous experience in housekeeping operations, with a strong emphasis on training and team supervision.
  • Excellent interpersonal and communication skills, enabling you to effectively motivate and guide team members.
  • Exceptional attention to detail and a firm commitment to maintaining a high level of cleanliness and orderliness.
  • Flexibility to work various shifts, including weekends and holidays.
  • Strong multitasking, prioritization, and delegation skills.
  • Proficiency in relevant software applications, including Microsoft Office.
  • Knowledge of Marriott's brand and service standards is advantageous.
  • At least 2 to 3 years of progressive experience in a hotel or a related field required.
  • High School diploma or equivalent required.
  • College course work in related field helpful.
  • Previous supervisory responsibility preferred.