Crisis Response Counselor

2 weeks ago


San Francisco, California, United States Compass Community Services Full time
About Compass Community Services

We are a 100+ year old nonprofit organization working on the front lines of San Francisco's homeless crisis. Our mission is to provide comprehensive support to families experiencing or at risk of homelessness, ensuring their long-term success.

About the Role

We are seeking a skilled Crisis Response Counselor to join our team. As a key member of our Urgent Accommodation Voucher program, you will provide critical support to families in crisis, connecting them with emergency hotel rooms and essential services.

Responsibilities
  • Respond to hotline calls and assist families in need of emergency shelter with hotel reservations.
  • Provide crisis intervention and support to families in crisis.
  • Assist the Program Director and Case Manager with managing the UAV program waitlist.
  • Enter notes into Salesforce and ONE System databases.
  • Complete site reports and incident reports.
Requirements
  • Must be comfortable working alone and traveling to meet families at the hotel during their shift.
  • Understanding of issues facing homeless families and of trauma-informed care.
  • Strong communication skills, particularly over the phone.
  • Ability to work autonomously with minimal direct supervision.
  • Computer skills (Microsoft Office, Google Suite). Salesforce experience a plus.
  • Demonstrated commitment to diversity, equity, inclusion, and belonging work.
Benefits
  • $28-31 per hour.
  • Just under 4 weeks of vacation your first year, just under 5 in your second.
  • Paid holidays, sick time, family leave.
  • Health, dental, and vision insurance fully covered by Compass for employees and dependent children.
  • Long-term disability and life insurance.
  • Retirement plan with Compass contributing 5% of your salary after one year of work.


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