Customer Care Associate
2 weeks ago
Client Support Specialist
Job Category: Customer Service
Job Type: Full-Time
Position Overview
We are a rapidly expanding organization seeking a dedicated individual to join our team. The role of Client Support Specialist is essential in ensuring we maintain high customer satisfaction levels. This position is full-time and requires a commitment to excellence in service delivery.
Key Responsibilities
- Handle customer policy modification requests efficiently.
- Confirm and update customer contact details during interactions.
- Answer incoming calls promptly and professionally.
- Coordinate appointments for our sales team with potential clients.
- Address all inquiries, cancellation requests, and sales queries within a specified timeframe.
Qualifications
- Bilingual proficiency in Spanish is preferred.
- A motivated professional eager for growth opportunities.
- Possess a positive, enthusiastic demeanor.
- Ability to manage multiple tasks and follow through effectively.
- Strong customer service capabilities.
- Goal-oriented and driven individual.
- Skilled in handling challenging situations with tact.
About ANA Insurance Brokerage, Inc.
ANA Insurance Brokerage is a family-owned, independent insurance agency serving the Southern California region since 1992. We specialize in providing quality insurance solutions, including Auto, Home, Commercial, and Life insurance. Our commitment to personalized service and community education sets us apart in the industry, ensuring our clients receive the guidance they need to protect their families, homes, and businesses.
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