VP, North America HR Service Delivery Lead

2 days ago


Philadelphia, Pennsylvania, United States Chubb Full time

Job Summary:

The North America HR Service Delivery Lead will be responsible for leading Chubb HR Services operations for the US, Canada & Bermuda, servicing approximately 16,000 employees.

Key Responsibilities:

  • Lead the North America HR Transition Plan: Develop and execute a comprehensive transition plan for new processes into Chubb HR Services, ensuring seamless integration and minimal disruption to employees.
  • Lead a Team of HR Professionals: Direct a team of HR professionals who deliver services to approximately 16,000 employees across North America, providing support to enable HR Business Partners and Center of Excellence leaders.
  • Culture Building and Inclusion: Foster an inclusive culture within the organization, leveraging effective recruiting, training, coaching, team building, and succession planning to build an engaged, diverse, high-performing team.
  • Metrics-Driven Organization: Focus on being a metrics-driven organization, ensuring clear Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) align to effective and positive employee experience, utilizing metrics to demonstrate and communicate value.
  • Strategic Partnership: Partner with stakeholders and leadership to build a long-term HR service delivery strategy, aligning with business objectives and goals.
  • Leadership Team Member: Serve as a member of the North America HR Leadership Team, contributing to strategic decision-making and driving business outcomes.
  • Communication and Collaboration: Develop and implement a communications strategy with HR partners to ensure alignment on cross-functional projects and increase customer service satisfaction, communicating effectively with executive leadership and other stakeholders.


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