General Manager Assistant
2 months ago
At Stars and Strikes, our Assistant General Manager plays a pivotal role in the overall operation of the center, encompassing bowling, arcade, and food & beverage aspects. As the AGM, you will be responsible for assisting the General Manager in meeting or exceeding revenue and cost objectives, ensuring proper training of staff, and delivering exceptional guest service.
Key Responsibilities:
- Assist in creating an engaging and fun atmosphere to ensure a great experience for our guests and team.
- Hire, train, coach, develop, schedule, evaluate, and discipline team members to ensure optimal performance.
- Understand and adhere to core standards, HR policies, training, safety requirements, and recordkeeping.
- Manage and achieve all revenue category goals on the P&L while ensuring proper cash handling procedures, developing and implementing upselling techniques, and creating and enforcing proper transaction processes.
- Assist in achieving all labor goals on the P&L through appropriate staffing levels and scheduling needs based on individual center requirements.
- Develop and oversee employee training on POS, service protocols, and operational standards.
Requirements:
- 2 or more years of experience in management.
- Proven operations background with exceptional leadership, communication, and time management skills.
- Previous experience in managing budgets and labor.
- Background in the restaurant/hospitality industry is preferred.
- Ability to work a flexible schedule based on the needs of the business, including weekends & holidays.
Why Work with Us:
- We offer opportunities for advancement within the company due to our continued expansion throughout the Southeast.
- We consider our team members part of our family and provide a supportive work environment.
- We encourage team members to continue their training through online resources.
- We provide opportunities for all team members to give back to the community.
- We foster a fun and collaborative work environment.
Perks:
- Health & 401k Benefits.
- Paid-time off.
- Bonuses.
- Profit-Sharing.
- Company-wide contests.
- Free bowling, laser tag & gameplay.
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