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Guest Service Representative

2 months ago

Torrance, California, United States Sonesta Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Sonesta Hotels. As a key member of our front desk team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Service: Provide prompt and courteous service to guests, responding to their needs and resolving any issues in a professional and efficient manner.
  • Front Desk Operations: Manage the front desk area, handling check-ins, check-outs, and room assignments, as well as processing payments and handling guest inquiries.
  • Reservations and Sales: Process reservations, cancellations, and modifications, as well as upsell rooms and packages to maximize revenue.
  • Communication and Teamwork: Collaborate with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless service delivery.
  • Security and Compliance: Maintain the security of cash, credit card transactions, and guest information, adhering to company policies and procedures.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: One year of previous hotel experience, or retail customer service preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office and Opera systems.
  • Certifications: ServSafe certification required, TIPS certification preferred.
Benefits
  • Medical, Dental, and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Variety of Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance