Sharp Electronics Corporation Field Service Representative
3 weeks ago
Job Summary
The Field Service Representative is responsible for maintaining a territory of Sharp equipment, ensuring high customer satisfaction through proper communications and maintenance. This role involves installing, maintaining, and repairing Sharp equipment, developing service plans, and troubleshooting capabilities.
Responsibilities
- Services and maintains a full territory independently, installing, maintaining, and repairing Sharp equipment.
- Develops service plans and maintains a high degree of troubleshooting capabilities.
- Resolves the majority of service calls within the territory assignment.
- Recommends solutions based on the Technical Service Manual and Field Engineering Bulletins.
- Maintains parts inventory and achieves exemplary levels of inventory control and usage.
- Completes all required administrative functions in an accurate and timely manner.
- Cooperates with fellow workers and management to achieve Branch service goals.
Qualifications
- 3-6 years of experience in copier repair or repair and maintenance of electronic equipment.
- High School Diploma or equivalent mandatory.
- Technical vocational schooling preferred (electronics or electro-mechanical).
- Must possess Comptia A+ and Net+ certification.
- Must possess strong communication skills and excellent customer service skills.
- Strong mechanical aptitude with the ability to recommend solutions to a variety of issues.
- Must successfully complete Sharp equipment pre-testing and training.
- Knowledge of Windows and Microsoft Office software products preferred.
- Valid Drivers License, and Automobile insurance within company guidelines.
About Sharp Electronics Corporation
Sharp Electronics Corporation is a leading provider of innovative technologies and services, including multifunctional printers, interactive display panels, and advanced workflow and managed IT services.
Compensation and Benefits
The compensation range for this role is $31,650-$54,500. The listed salary range excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including experience, education, training, certification, and location.
The company offers a comprehensive benefits package, including flexible hybrid work schedules, comprehensive healthcare plans, 401k retirement plan, employee assistance plan, and a rewarding and holistic wellness program.
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