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Client Relations Specialist
2 months ago
As a vital member of our team, the Customer Service Representative/Office Coordinator will play a key role in ensuring smooth operations and exceptional service delivery.
Key Responsibilities:
In this role, you will be responsible for:
- Managing incoming communications from clients and advertisers, providing prompt and courteous responses.
- Overseeing office coordination tasks to enhance organizational efficiency.
- Addressing billing inquiries, initiating new subscriptions, and processing changes in client information.
- Assisting with classified advertising and directing calls to the appropriate departments.
- Handling bank deposits and supporting reporting activities.
Work Schedule:
This position offers a full-time schedule of 37.5 hours per week, Monday through Friday.
Training and Benefits:
We provide comprehensive training and support to ensure your success in this role. Additionally, we offer:
- Paid time off
- Health and dental insurance
- 401k retirement plan
Qualifications:
To be considered for this position, candidates should possess:
- A high school diploma or equivalent.
- A minimum of one year of relevant experience, particularly in high-volume customer service.
- Typing speed of at least 30 words per minute.
- Basic spelling and mathematical skills.
- Sales experience is a plus.
- Strong attention to detail and accuracy in data entry.
We are committed to fostering a diverse and inclusive workplace, and we welcome applications from all qualified individuals.
