Service Operations Specialist

7 days ago


Chanhassen, Minnesota, United States Suburban Propane Full time

About the Role

As a Service Operations Specialist at Suburban Propane, you will play a crucial role in planning and coordinating service installations and repairs to maximize productivity standards and address service-related inquiries/requests. This exciting opportunity requires a motivated professional with experience in customer service.

Key Responsibilities:

  • Coordinate daily installations, repairs, and service work to optimize billable time and meet productivity targets.
  • Dispatch Service Technicians from multiple locations, manage on-call schedules, and process work orders.
  • Maintain accurate job documentation and ensure compliance with Company and Government safety standards.
  • Deliver exceptional customer service and respond to customer inquiries.

What We Offer

  • Competitive hourly rate: $22.32-$24.45
  • Excellent benefits package, including medical, dental, and vision coverage
  • Paid time off and a 401(k) plan with company match
  • Ongoing training and professional development opportunities
  • Employee recognition and rewards program

Requirements

  • High School diploma or equivalent required; 3-5 years of dispatching or related experience preferred
  • Bachelor's degree in a related field or certification in a relevant area may be advantageous
  • Strong understanding of fuel service concepts, practices, and procedures, as well as computer software applications


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