Guest Services Team Member

3 weeks ago


Scottsdale, Arizona, United States Extended Stay America Full time
About the Role

We are seeking a motivated and customer-focused Guest Services Team Member to join our team at Extended Stay America. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences, managing front desk operations, and maintaining a high level of customer satisfaction.

The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment. If you are a team player who is passionate about delivering outstanding guest experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Deliver exceptional customer service to all guests, responding promptly to their needs and concerns
  • Manage front desk operations, including check-in/check-out, room assignments, and reservations
  • Process payments, handle cash and credit transactions, and maintain accurate records
  • Assist with special requests, such as room changes or package delivery
  • Participate in ongoing training and development to enhance knowledge and skills

Requirements:

  • High school diploma or equivalent required; 1-3 months related experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Basic math skills and accuracy with handling cash and credit transactions
  • Strong attention to detail and organizational skills

Compensation and Benefits:

  • Competitive hourly rate: $19.00 - $24.00 per hour (based on location)
  • Ongoing training and development opportunities
  • Discounted rates on hotel stays and other perks
  • Access to employee assistance program and recognition awards


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