Guest Services Team Member
3 weeks ago
We are seeking a motivated and customer-focused Guest Services Team Member to join our team at Extended Stay America. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences, managing front desk operations, and maintaining a high level of customer satisfaction.
The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment. If you are a team player who is passionate about delivering outstanding guest experiences, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Deliver exceptional customer service to all guests, responding promptly to their needs and concerns
- Manage front desk operations, including check-in/check-out, room assignments, and reservations
- Process payments, handle cash and credit transactions, and maintain accurate records
- Assist with special requests, such as room changes or package delivery
- Participate in ongoing training and development to enhance knowledge and skills
Requirements:
- High school diploma or equivalent required; 1-3 months related experience preferred
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Basic math skills and accuracy with handling cash and credit transactions
- Strong attention to detail and organizational skills
Compensation and Benefits:
- Competitive hourly rate: $19.00 - $24.00 per hour (based on location)
- Ongoing training and development opportunities
- Discounted rates on hotel stays and other perks
- Access to employee assistance program and recognition awards
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