Maintenance Coordinator
4 weeks ago
As a Maintenance Coordinator at Penske, you will play a critical role in ensuring the efficient operation of our maintenance branch. Your primary responsibilities will include:
Key Responsibilities- Maintenance Service Customer Support
- Manage Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease.
- Partner with Centralized PM Scheduling Operations and Outside RO Management teams to foster collaboration in support of the customer.
- Greet customers at the location and provide quality phone service. Respond to customer inquiries regarding billing and scheduling.
- Inventory Productivity
- Oversee inventory productivity at the branch(es) for timely service support while mitigating risk of inventory loss.
- Maintain optimal inventory levels through ordering parts according to sourcing procedure ensuring suppliers deliver purchases defect-free and on-time through partnering with Centralized Parts Ordering on a daily basis.
- Receive and store parts in an organized and easily accessible manner. Ensure that updates to PartsNet occur timely, complete frequent inventory cycle counts and ensure parts are available when needed.
- Manage the new & used battery inventory and ensure that tires are on hand in the right quantity and specifications in an organized manner.
- Ensure warranty items are shipped and are received on time, as well as follow-up on returns and warranty-grams in partnership with the warranty department.
- Process Analytics
- Perform process analyses and reviews in areas such as Inventory, maintenance profitability, warranty campaigns, cycle counts, RO reviews and other areas.
- Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability.
- Use systems such as ServiceNet or AS400 to understand the operational dynamics for problem solving and process improvement.
Qualifications
- High school diploma or equivalent required, degree preferred
- Interpersonal and relationship building skills with an ability to collaborate with branch team members.
- Competent written and verbal communication skills
- 2 years+ experience in customer service and operations experience required
- 2 years working in service and parts department preferred
- Agile and quick learner, enjoys collaborative projects and continuous education
- Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
About Penske
Penske is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success.
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