Front Desk Representative

2 weeks ago


Antioch, Tennessee, United States Image Hotel Management Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Best Western in Antioch, TN. As a key member of our front office team, you will be responsible for delivering exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a clean and welcoming environment for our guests.

Key Responsibilities
  • Provide exceptional guest service, responding to guest inquiries and resolving issues in a timely and professional manner
  • Process guest check-ins, check-outs, room assignments, and room changes, ensuring accuracy and attention to detail
  • Answer and respond to guest calls, requests, and questions, following up to ensure guest satisfaction
  • Manage cash handling and account balancing, maintaining a high level of accuracy and attention to detail
  • Maintain a clean and organized front desk area, ensuring a welcoming environment for guests
  • Stay up-to-date on hotel amenities, services, and local attractions to provide informed recommendations to guests
  • Collaborate with other front office team members to ensure seamless operations and exceptional guest service
Requirements
  • Excellent customer service skills, with a focus on problem-solving and multi-tasking
  • Strong attention to detail, with a focus on accuracy and attention to detail
  • Previous hotel or customer service experience preferred
Benefits
  • Medical, dental, and vision insurance for full-time staff
  • Life insurance for full-time staff
  • 401(k) retirement plan
  • Paid time off
  • Employee discount


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