Assistant General Manager

2 weeks ago

Plano, Texas, United States KidStrong Full time
Job Title: Assistant General Manager - West Plano

At KidStrong, we are seeking a highly motivated and experienced Assistant General Manager to join our team at our West Plano center. As a key member of our leadership team, you will be responsible for fostering a culture of learning and development for our Coaches and Families, while delivering key business results such as sales performance and lowering member attrition.

Responsibilities:
  • Understand the center's key KPIs and financials to make informed business decisions.
  • Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
  • Oversee center-level initiatives, including center maintenance, training, and brand consistency.
  • Daily, weekly, and monthly cleaning and maintenance of the center.
  • Typical schedule includes 4 weekday and 1 weekend shifts with specific hours dependent on the center's needs.
  • Communicate any Coach schedule changes using appropriate scheduling and communication platforms.
  • Schedule and sell KidStrong events, such as camps and parties, to maximize center profitability.
Requirements:
  • Athletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old.
  • Comfortable speaking to parents/guardians regarding various topics.
  • Achieve Coach Certification through the HQ Training and Certification team.
  • Complete training through LearnUpon as required by the HQ Training and Certification team.
  • Prior experience as a pediatric OT/PT is a plus, but not required.
  • Previous experience in management is preferred but not required.
  • Practical work experience with Google and Microsoft platforms.
  • Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, and ADP is preferred but not required.
  • Intermediate knowledge of physiology, exercise technique, and body mechanics.
  • CPR certified.
Competencies:
  • High Standards: Establishes and holds high standards.
  • Natural Leader: Creates culture, takes initiative.
  • Leads by Example: Sets tone through actions.
  • Passionate: Stays focused on the KidStrong Goals, goal-oriented, and high-performing.
  • Command Presence: Upholds KidStrong Values, creates vision for others.
  • Teacher: Communicates and ensures transfer of knowledge.
  • Professional: Approaches others in a tactful manner, reacts well under pressure, treats others with respect and consideration, accepts responsibility for own actions, and follows through on commitments.
  • Performer: Engaging, fun, likable, high energy, clear, and easy to understand.
  • Mentor: Develops and nurtures relationships, focuses on developing self and others.
  • Planning/Organizing: Prioritizes and plans work activities, develops realistic action plans, sets goals and objectives, uses time efficiently, plans for additional resources, and organizes or schedules other people and their tasks.
  • Oral Communication: Speaks clearly and persuasively in positive or negative situations, responds well to questions, listens and gets clarification, demonstrates group presentation skills, and participates in meetings.
  • Written Communication: Writes clearly and informatively, edits work for spelling and grammar, varies writing style to meet needs, presents numerical data effectively, and able to read and interpret written information.
  • Teamwork: Balances team and individual responsibilities, exhibits objectivity and openness to others' views, contributes to building a positive team spirit, supports everyone's efforts to succeed, puts success of team above own interests, and able to build morale and group commitments to goals and objectives.
  • Coachable/Low Ego Mindset: Gives and welcomes feedback, encourages exploring of different perspectives to reach common goals and objectives, has a growth mindset, and sees every opportunity as one to learn from.
  • Adaptability: Comfortable calling an audible, continuing or adjusting the play after the audible is called, and embraces innovation and a quickly-changing landscape.

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