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Assistant General Manager
1 month ago
At KidStrong, we are seeking a highly motivated and experienced Assistant General Manager to join our team at our West Plano center. As a key member of our leadership team, you will be responsible for fostering a culture of learning and development for our Coaches and Families, while delivering key business results such as sales performance and lowering member attrition.
Responsibilities:- Understand the center's key KPIs and financials to make informed business decisions.
- Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
- Oversee center-level initiatives, including center maintenance, training, and brand consistency.
- Daily, weekly, and monthly cleaning and maintenance of the center.
- Typical schedule includes 4 weekday and 1 weekend shifts with specific hours dependent on the center's needs.
- Communicate any Coach schedule changes using appropriate scheduling and communication platforms.
- Schedule and sell KidStrong events, such as camps and parties, to maximize center profitability.
- Athletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old.
- Comfortable speaking to parents/guardians regarding various topics.
- Achieve Coach Certification through the HQ Training and Certification team.
- Complete training through LearnUpon as required by the HQ Training and Certification team.
- Prior experience as a pediatric OT/PT is a plus, but not required.
- Previous experience in management is preferred but not required.
- Practical work experience with Google and Microsoft platforms.
- Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, and ADP is preferred but not required.
- Intermediate knowledge of physiology, exercise technique, and body mechanics.
- CPR certified.
- High Standards: Establishes and holds high standards.
- Natural Leader: Creates culture, takes initiative.
- Leads by Example: Sets tone through actions.
- Passionate: Stays focused on the KidStrong Goals, goal-oriented, and high-performing.
- Command Presence: Upholds KidStrong Values, creates vision for others.
- Teacher: Communicates and ensures transfer of knowledge.
- Professional: Approaches others in a tactful manner, reacts well under pressure, treats others with respect and consideration, accepts responsibility for own actions, and follows through on commitments.
- Performer: Engaging, fun, likable, high energy, clear, and easy to understand.
- Mentor: Develops and nurtures relationships, focuses on developing self and others.
- Planning/Organizing: Prioritizes and plans work activities, develops realistic action plans, sets goals and objectives, uses time efficiently, plans for additional resources, and organizes or schedules other people and their tasks.
- Oral Communication: Speaks clearly and persuasively in positive or negative situations, responds well to questions, listens and gets clarification, demonstrates group presentation skills, and participates in meetings.
- Written Communication: Writes clearly and informatively, edits work for spelling and grammar, varies writing style to meet needs, presents numerical data effectively, and able to read and interpret written information.
- Teamwork: Balances team and individual responsibilities, exhibits objectivity and openness to others' views, contributes to building a positive team spirit, supports everyone's efforts to succeed, puts success of team above own interests, and able to build morale and group commitments to goals and objectives.
- Coachable/Low Ego Mindset: Gives and welcomes feedback, encourages exploring of different perspectives to reach common goals and objectives, has a growth mindset, and sees every opportunity as one to learn from.
- Adaptability: Comfortable calling an audible, continuing or adjusting the play after the audible is called, and embraces innovation and a quickly-changing landscape.