Customer Service Representative
2 weeks ago
As a Customer Service Representative - Park Experience with IB Parks & Entertainment, you will be the face of our organization, providing exceptional guest service and ensuring a memorable experience for all visitors.
Key Responsibilities
• Respond to guest inquiries in a professional and courteous manner, providing accurate information about park amenities, events, and services.
• Upsell current offers and promotions to guests, ensuring they have the opportunity to take advantage of the best deals and experiences the park has to offer.
• Assist team members with the distribution of complimentary tickets and resolve transaction errors in a timely and efficient manner.
• Evaluate guest abilities and assist with participation in rides and attractions, ensuring a safe and enjoyable experience for all.
• Actively listen to guest comments and concerns, providing on-the-spot recovery and resolution as needed, and escalating issues to management when necessary.
• Maintain the Lost & Found program and wheelchair rental program, ensuring these services are available and accessible to guests.
• Provide weather-related guest recovery and thank guests for visiting, encouraging them to return and create a lasting impression.
• Maintain cleanliness within areas of responsibility and perform other duties as assigned.
Requirements
• Must be 16 years of age or older.
• Ability to read, write, and speak English fluently and understand operations manuals.
• Must be comfortable communicating with all demographics of guests, including those with concerns, comments, and complaints.
• Available to work flexible hours, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods in all types of weather.
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