Customer Service Ambassador

6 days ago


Secaucus, New Jersey, United States Hudson Regional Hospital Full time
Hospital Setting
At Hudson Regional Hospital, we're seeking a skilled Customer Service Ambassador to join our team. This role is perfect for individuals who enjoy interacting with patients and families, providing top-notch customer service in a fast-paced environment. As a Customer Service Ambassador, you'll be responsible for ensuring the delivery of excellent customer service through fast and accurate communication and coordinating with other departments to resolve inquiries.

Key responsibilities include addressing customer requests, referring to directories to answer questions and provide information, suggesting alternate spellings, locations, and/or listings to customers lacking details or complete information, using technology to activate emergency procedures, communicating with responsible staff, keeping records of all actions/inquires placed, received and reported, scheduling out-patient appointments, receiving customer inquiries and effectively communicate with patients, staff, visitors and others respecting patient information, training and/or assisting in training of other customer service representatives, updating customer services directory information, and performing administrative duties such as typing, faxing, filing, proofreading and preparing correspondence.

The ideal candidate will have a High School Diploma or Equivalent, Computer Knowledge, Microsoft Office, Excellent and clear oral and written communication skills, and Bilingual (English and Spanish) preferred. A flexible schedule, including nights, weekends and holidays, is also required.

We estimate the salary for this position to be around $45,000 - $60,000 per year, depending on experience.
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