Tier 2 Support Technician

21 hours ago


Santa Ana, California, United States TechMD Full time
Tier 2 Support Technician Job Summary

We are seeking a highly skilled Tier 2 Support Technician to join our team at TechMD. In this role, you will be responsible for implementing, administering, and supporting distributed systems.

The ideal candidate will have a strong background in Microsoft products and platforms, including Windows Server (2012/2016/2019), MS Exchange (2010/2013/2016/2019), and virtualized environments.

You will work closely with our team to resolve Tier 2 issues, communicate effectively with customers, and follow all Standard Operating Procedures. You will also be required to participate in on-call rotation and perform miscellaneous job-related duties as assigned by managers.

Key Responsibilities:

  • Work tickets in order of priority and SLA from the Tier 2 ticket Queue.
  • Use time effectively to assess, plan, and resolve Tier 2 issues.
  • Communicate effectively with team members to resolve issues in a timely manner.
  • Resolve issues on site as needed or scheduled by the dispatcher.
  • Follow all Standard Operating Procedures.

Estimated Salary: $90,000 - $130,000 per year, depending on location and experience. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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