General Manager

6 days ago


Fredericksburg, Virginia, United States Gold's Gym Full time
Job Title: General Manager

As a General Manager at Gold's Gym, you will be responsible for overseeing the overall operations of our fitness center, ensuring that our members receive exceptional service and that our business runs smoothly.

Key Responsibilities:
  • Manage and maintain the gym's operational budget, ensuring that we stay within our financial targets.
  • Oversee the sales process and systems, driving revenue growth and increasing customer satisfaction.
  • Lead and develop a high-performing team of managers, providing coaching and guidance to help them achieve their goals.
  • Monitor and evaluate the performance of all gym-related managers, identifying areas for improvement and implementing changes as needed.
  • Train and mentor subordinates, helping them to develop their skills and advance in their careers.
  • Delegate responsibilities effectively, ensuring that tasks are completed efficiently and to a high standard.
  • Manage disciplinary actions involving all gym-level employees, maintaining a fair and consistent approach.
Operational Duties:
  • Provide and maintain the highest level of customer service in a high-volume retail environment, ensuring that our members feel valued and supported.
  • Make effective decisions regarding customer service issues, resolving problems quickly and efficiently.
  • Plan and promote special events for the gym on a monthly basis, using corporate marketing as needed to drive attendance and engagement.
  • Ensure that the facility is clean and operationally sound, maintaining a safe and healthy environment for our members.
Job Qualifications:
  • High School diploma with five years of professional experience, or a College degree with two years of management experience.
  • Fitness industry experience preferred but not required.
  • Strong customer service orientation with proven results, and the ability to direct sales through company-required outreach programs.
  • Understanding of performance metrics, including P&L, revenue, budgeting, inventory, payroll, cost controls, and facilities maintenance.
  • Excellent verbal and written communication skills, with the ability to lead and motivate a team.
  • Entrepreneurial spirit with an open, participative leadership style and a drive for excellence.
  • Strong work ethic, integrity, and professional demeanor.

Gold's Gym is a global brand with over 600 locations spanning 6 continents, and we're proud of our cult status and universal appeal. If you're a motivated and results-driven individual who is passionate about the fitness industry, we'd love to hear from you.


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