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Mortgage Loan Officer Support Specialist

2 months ago


Downey, California, United States American Pacific Mortgage Full time
Job Overview

Position Summary: This role is essential in providing comprehensive support to the Loan Officer, ensuring a seamless loan processing experience for clients.

Key Responsibilities:

  • Manage client communications and provide exceptional customer service.
  • Utilize software tools including Encompass, MS Outlook, Excel, and Word for data entry and document management.
  • Prepare loan files by obtaining necessary verifications and documentation.
  • Conduct loan pricing and request required disclosures.
  • Organize and categorize loan-related documents accurately within Encompass.
  • Follow up on documentation and maintain communication with various stakeholders including borrowers, title companies, and lenders.
  • Assist Loan Officers with additional tasks related to loan closings as needed.

Qualifications:

  • 1-2 years of experience in the mortgage industry.
  • Must hold a license to originate mortgage loans.
  • Bilingual in Spanish is required.
  • Strong customer service and interpersonal skills.
  • Basic understanding of various loan programs.
  • Ability to assess borrower credit qualifications.
  • Experience working with a diverse range of contacts.
  • Detail-oriented with excellent organizational skills and multitasking abilities.
  • Proficient in MS Word, Excel, Outlook, and Encompass software.
  • Capable of working under pressure and meeting tight deadlines.
  • Previous experience in retail residential mortgage loan originations is preferred.
  • Commitment to upholding company values and policies.
  • Strong communication skills.
  • Willingness to take on additional responsibilities as assigned.