Customer Service Representative
5 days ago
About the Role:
As a Member Services Representative at Planet Fitness in Portland, ME, you will play a vital role in ensuring our members receive exceptional customer service.
Key Responsibilities:
- Greet and check-in members, provide assistance with inquiries and resolve issues promptly
- Manage membership sales, upgrades, and cancellations while maintaining accurate records
- Process transactions efficiently, maintain cash handling procedures, and ensure accuracy of member accounts
- Foster positive relationships with members, respond to concerns, and address any issues that may arise
- Participate in regular cleaning and maintenance activities to maintain a clean and welcoming environment
- Assist with front desk operations, including answering phone calls, responding to emails, and managing inventory
- Collaborate with colleagues to achieve team goals, attend training sessions, and adhere to company policies and procedures
Requirements:
- High school diploma or equivalent required; college degree preferred
- 1+ year of experience in customer-facing roles or related fields
- Prior experience in retail, hospitality, or fitness industry is an asset
- Basic computer skills, familiarity with point-of-sale systems, and ability to learn new software
- Excellent communication and interpersonal skills, ability to work effectively in a team environment
- Punctuality, reliability, and strong work ethic are essential
What We Offer:
- Estimated Salary: $42,000 - $52,000 per annum
- Ongoing training and development opportunities to enhance skills and knowledge
- A dynamic and supportive work environment with a focus on teamwork and collaboration
- A comprehensive benefits package, including health insurance, paid time off, and retirement plan
- A fun and motivating workplace culture that promotes personal growth and career advancement
Join Our Team:
At Planet Fitness - Portland ME Group, we strive to create a positive and inclusive work environment where employees feel valued and empowered to succeed. If you share our passion for delivering exceptional customer service and working collaboratively as part of a high-performing team, apply now to become a Member Services Representative with us
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