Customer Service Representative

24 hours ago


US O'Fallon MO USA Midland States Bank Full time
Job Summary

At Midland States Bank, we're committed to creating a workplace where our employees can thrive and make a meaningful impact. As a Customer Care Specialist, you'll play a vital role in delivering exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Provide top-notch customer service via phone, resolving issues and answering questions related to banking needs.
  • Process requests and ensure customers receive excellent service.
  • Identify opportunities to cross-sell and refer customers to sales staff.
  • Stay up-to-date on banking products and services to effectively recommend them to customers.
  • Maintain accurate records and track customer accounts using various systems.
  • Collaborate with other departments to resolve complex issues and deliver results to customers.
  • Meet service standards and comply with banking regulations and policies.
Requirements
  • Associate's degree in a business-related field (Bachelor's degree preferred).
  • At least two years of customer service experience.
  • Strong business acumen, communication skills, and ability to work in a fast-paced environment.
What We Offer

Midland States Bank is an Equal Opportunity and Affirmative Action employer. We offer a competitive hourly wage and a dynamic work environment that values diversity, equity, and inclusion.



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