Customer Experience Representative

1 week ago


Altoona, Pennsylvania, United States JOANN Stores Full time
Job Summary

As a Customer Experience Representative at JOANN Stores, you will be responsible for delivering a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place. You will drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. You will also contribute to the overall sales and environment of the store through positive interactions with customers and other Team Members.

Key Responsibilities

Hearts
  • Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs.
  • Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location.
  • Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
Hands
  • Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
  • Lifts boxes from the truck and receiving area, places, and arranges items on shelves and racks.
  • Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
Minds
  • Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events.
  • Proactively drives sales through product knowledge, suggestive selling, innovative merchandising, and building strong customer relationships to the JOANN brand.
Inspire
  • Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management.
  • Works with Store Management and other Team Members on projects in a friendly and professional manner.


Physical Requirements
  • Stands during an entire shift (other than normal break time).
  • Continuously walks around all areas of the store throughout shift.
  • Reads written instructions, reports, and other information on paper and computer screens.


Benefits
  • Medical, Dental, and Vision benefit plans.
  • Company-paid basic, Optional, and Dependent life insurance.
  • Long-term disability and Company-paid Short-term disability.
  • Paid Time Off and Sick Time.
  • Tuition Reimbursement.
  • Team Member Discount.


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