Public Safety Communications Specialist

5 days ago


Jonesboro, Arkansas, United States City Of Jonesboro Full time

We are seeking a highly skilled and dedicated Public Safety Communications Specialist to join the City of Jonesboro team.

Job Summary

This safety-sensitive position is responsible for receiving emergency and administrative calls from the public and dispatching the appropriate emergency personnel. Responsibilities include receiving, monitoring, and dispatching radio communications traffic for Police, EMS, Sheriff, and Fire, including all 911 calls, as well as maintaining a continuous log of incoming telephone and radio calls.

Responsibilities:
  • Answer emergency calls in a prompt and professional manner, obtaining essential information from callers and dispatching emergency responders to the appropriate location.
  • Utilize computer-aided dispatch systems to track and communicate with emergency responders, providing pre-arrival instructions to callers to ensure their safety and the safety of others.
  • Maintain accurate records of all calls and dispatch activities, staying up-to-date on emergency response procedures and protocols.
  • Coordinate with other agencies and departments as needed, adhering to strict confidentiality standards.
Qualifications:
  • A high school diploma or equivalent, supplemented by previous experience as a dispatcher or in a related field.
  • Demonstrated knowledge of emergency response protocols and procedures, coupled with excellent communication skills, both verbal and written.
  • The ability to remain calm under pressure, making quick decisions while multitasking effectively.
  • Proficiency in computer-aided dispatch systems and the ability to work rotating shifts, including nights, weekends, and holidays.
Salary and Benefits:

The estimated salary for this position is $40,000 - $60,000 per year, depending on experience. In addition to a competitive salary, the City of Jonesboro offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off.



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