Lead Retail Sales Associate

7 days ago


Tampa, Florida, United States Asurion Full time
Lead Retail Sales Technician

Cincinnati, OH

$18.16/hr + unlimited sales bonus potential

At Asurion, we're looking for a skilled Lead Retail Sales Technician to join our team. As a key member of our retail sales team, you'll play a critical role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities:

  • Perform repairs on all devices
  • Enhance customer experience with our 'serve, solve, and sell' method
  • Supervise, train, and coach tech experts
  • Stand in as store manager when needed
  • Maintain service-level agreements (SLAs) on turnaround time (TAT) for repairs
  • Ensure all work orders (WOs) are addressed by end of day (EOD)
  • Oversee all buybacks and return material authorizations (RMAs)
  • Manage back of house (BOH) and ensure new processes and procedures are followed
  • Order and manage inventory
  • Ensure PPE supplies are ordered and utilized, and safety standards are met

Requirements:

  • 1+ years of customer service/retail sales experience
  • 6+ months of smartphone repair experience or equivalent
  • 1+ years of retail supervisory experience or equivalent (preferred)
  • High school diploma or GED (preferred)
  • Inventory supervisory experience; inventory counts, live inventory management or equivalent
  • Proficient in Microsoft Office with an emphasis on Excel
  • Effective verbal and written communication skills
  • Customer service skills
  • Motivation to meet and exceed evolving key performance goals
  • Technical, problem-solving, and organizational talents
  • Ability to work flexible hours, including weekends and holidays
  • Reliability and flexibility in difficult situations
  • The ability to quickly adapt in an ever-changing environment

What We Offer:

  • Competitive hourly and incentive-based pay
  • Generous medical, dental, and vision benefits program
  • 401(K) retirement savings plan with employer match
  • Paid time off
  • Tuition reimbursement
  • Ongoing training to grow your skills


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