Customer Service Representative

7 days ago


Maumelle, Arkansas, United States 10 Fitness Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our staff, you will be responsible for delivering exceptional service to our members, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Provide timely and effective support to members via phone, ensuring a positive experience and resolving issues promptly
  • Assist with membership sales, upgrades, and downgrades, ensuring seamless transitions and clear communication
  • Process cancellations and changes to membership accounts, adhering to company policies and procedures
  • Update billing information and facilitate EFT payments, promoting efficiency and accuracy
  • Collect past due balances and apply waivers when necessary, demonstrating empathy and professionalism
Requirements
  • 6-12 months of experience in sales or customer-facing roles preferred
  • Basic computer skills, including proficiency in Microsoft Office
  • High School Diploma or equivalent required
Working Conditions

This role involves extended periods of sitting and using a computer, as well as frequent phone calls. The ability to maintain focus and composure in a fast-paced environment is essential.

Compensation

We offer a competitive hourly rate of $15-$18 per hour, with opportunities for commissions and career growth. If you are a motivated and customer-centric individual looking for a rewarding challenge, please submit your application.



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