Front Desk Specialist

3 weeks ago


Hoboken, New Jersey, United States Jacksonville Orthopaedic Institute Full time
Job Title: Front Desk Specialist

We are seeking a highly skilled and organized Front Desk Specialist to join our team at Jacksonville Orthopaedic Institute. As a Front Desk Specialist, you will serve as the first point of contact for patients and provide exceptional customer service while performing various administrative tasks.

Key Responsibilities:
  • Greet patients and determine the nature of their visit.
  • Check patients in and out for scheduled appointments.
  • Collect and update demographic and insurance information.
  • Verify insurance participation and obtain necessary referrals.
  • Collect co-pays or patient balances and maintain a cash journal.
  • Schedule patient appointments.
  • Instruct patients on HIPAA requirements and financial responsibility.
  • Assist patients with requests for records, x-rays, transportation, etc.
  • Maintain electronic medical records.
  • Handle multiple telephone lines, screen callers, and relay messages.
Requirements:
  • Previous medical office experience preferred.
  • High school diploma or GED.
  • Excellent customer service skills.
  • Effective communication skills.
  • Ability to work in an environment involving direct contact with the public and staff.
  • Ability to handle stressful and difficult situations.
  • Ability to multi-task and work efficiently in a fast-paced environment.
  • Knowledge of patient confidentiality standards.
  • Effective computer skills.
Salary: $45,000 - $55,000 per year (dependent on experience)

About Us: Jacksonville Orthopaedic Institute is a leading provider of orthopaedic care in Northeast Florida. We offer a dynamic and supportive work environment, competitive salary and benefits package, and opportunities for growth and professional development.

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