Business Operations Specialist

6 days ago


Minneapolis, Minnesota, United States Empyrean Services Full time
Empyrean Services Job Opportunity

We are seeking a highly skilled Business Operations Specialist to join our team at Empyrean Services. This is an exciting opportunity for someone who thrives in a dynamic environment and is passionate about delivering exceptional results.

The estimated annual salary for this position is $65,000 - $90,000, based on location and experience.

About the Role

This Business Operations Specialist will play a critical role in supporting the delivery of benefits administration services to clients. Key responsibilities include:

  • Managing and executing client deliverables by maintaining processing guides according to schedules and utilizing process tracking systems daily to ensure adherence to Service Level Agreements (SLAs)
  • Collaborating with Shared Services teams to deliver quality results of ancillary services
  • Analyzing and understanding client requirements for implementation, Annual Enrollment, and ongoing changes
  • Creating and maintaining accurate test plans for new system functionality testing
  • Leveraging technology to automate processes and improve delivery efficiency

A strong analytical mindset, excellent communication skills, and ability to work collaboratively are essential for success in this role.

Required Skills and Qualifications

To be considered for this position, candidates must possess:

  • Intermediate-level skills in MS Excel, Critical Thinking, and Attention to Detail
  • Beginner-level SQL proficiency
  • Knowledge of case or ticket management systems, such as CRM or Atlassian JIRA
  • Understanding of testing methodology and test planning
What We Offer

Empyrean Services offers a dynamic work environment, opportunities for growth and development, and a competitive salary range of $65,000 - $90,000 per year.



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