Business Operations Specialist
6 days ago
We are seeking a highly skilled Business Operations Specialist to join our team at Empyrean Services. This is an exciting opportunity for someone who thrives in a dynamic environment and is passionate about delivering exceptional results.
The estimated annual salary for this position is $65,000 - $90,000, based on location and experience.
About the RoleThis Business Operations Specialist will play a critical role in supporting the delivery of benefits administration services to clients. Key responsibilities include:
- Managing and executing client deliverables by maintaining processing guides according to schedules and utilizing process tracking systems daily to ensure adherence to Service Level Agreements (SLAs)
- Collaborating with Shared Services teams to deliver quality results of ancillary services
- Analyzing and understanding client requirements for implementation, Annual Enrollment, and ongoing changes
- Creating and maintaining accurate test plans for new system functionality testing
- Leveraging technology to automate processes and improve delivery efficiency
A strong analytical mindset, excellent communication skills, and ability to work collaboratively are essential for success in this role.
Required Skills and QualificationsTo be considered for this position, candidates must possess:
- Intermediate-level skills in MS Excel, Critical Thinking, and Attention to Detail
- Beginner-level SQL proficiency
- Knowledge of case or ticket management systems, such as CRM or Atlassian JIRA
- Understanding of testing methodology and test planning
Empyrean Services offers a dynamic work environment, opportunities for growth and development, and a competitive salary range of $65,000 - $90,000 per year.
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