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Customer Service Representative

2 months ago

Houston, Texas, United States PrideStaff Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at PrideStaff. As a key member of our collection team, you will be responsible for collecting monies on behalf of our clients while maintaining compliance and professional office and ethical standards.

Key Responsibilities
  • Collection and Negotiation: Utilize various collection strategies and methodologies to attempt to contact consumers in order to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws.
  • Account Monitoring: Monitor debtors accounts and follow-up to ensure payments are made in a timely manner.
  • Skip Tracing and Collection: Utilize various skip tracing techniques and collection strategies to locate right parties in order to collect monies.
  • Payment Processing: Collect balance or set up an appropriate payment plan.
  • Account Review and Resolution: Review accounts to identify adjustments, discrepancies and create a request for resolution.
  • Dispute Resolution: Handle debtor disputes and overcome stalls and objections & suggest money sources for debt payment.
Physical Demands and Work Environment

This role requires working in an enclosed call center environment office and mostly works on the computer. The employee is regularly required to sit, talk or walk and use hands and fingers to operate office equipment (computer and printer) or other office tools, and reach with hands and arms. Nominal amount of light lifting required. Specific vision abilities required by this job included close vision and the ability to adjust focus.

Requirements
  • Basic Computer Skills: Ability to compute basic math calculations and ability to multi-task.
  • Communication Skills: Ability to communicate clearly and succinctly and ability to talk to others to convey information effectively and professionally.
  • Stress Tolerance: Ability to maintain professional demeanor and stress tolerance.
  • Knowledge and Licenses: Knowledge of FDCPA, HIPAA, state and local collection laws and the ability to be licensed in all states is preferred.
Compensation

The compensation for this role is up to $17.00 per hour.