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2 months ago
Innova Solutions is seeking an experienced Epic Professional Billing Analyst to join our team. As a key member of our Information Technology Department, you will be responsible for configuring and maintaining the Resolute Professional Billing module, as well as supporting end-users on the Epic EMR system.
Key Responsibilities- Configure and Maintain the Resolute Professional Billing Module
- Configure trigger/modify charges, benefit engine, and work with external collection agencies
- Build, test, and present to end-users and change control, and migrate build to production
- Support End-Users on the Epic EMR System
- Integrate Revenue Cycle processes such as maintaining claim scrubber and payment processor
- System Implementations and Upgrades
- Responsible for system implementations, current system upgrades, and industry standard (transition from X to 5010 format, ICD 9 to 10 upgrade, and implement new user work flows)
- Support Other IT Department Initiatives and Projects
- Use advanced knowledge of assigned Epic System software to collaborate on all aspects of the Epic Systems and PB modules, as well as complimentary software mentioned above
- Communication and Liaison
- Conduct regular day-to-day communication, reviewing the software, demonstrating a deeper understanding of business operations, and working with Epic, other software vendors, Operational Representatives/Subject Matter Experts, and end-users to tailor the systems to fit the organization's needs while maintaining data integrity
- Analysis and Documentation
- Perform in-depth analysis of workflows, data collection, report details, and other technical issues, develop and document the internal procedures that will be used in conjunction with Epic and other applications
- Professional Development
- Remain current on Epic technologies and obtain and maintain Epic certifications as warranted
- On-Site Support
- Provide on-site support during go-live and system upgrade scenarios
- Ticket System and On-Call Support
- Experience and ability to work in a ticket system effectively and efficiently
- Provide on-call support on a rotating basis
- Process Improvement
- Identifies opportunities to improve existing processes and gives meaningful feedback to help the customer or team to improve
- Change Management
- Reviews and assesses the impact of changes and enhancements with each new Epic release and makes recommendations for best course of action
- Bachelor's Degree
- Certified in Epic Professional Billing
- Experience with Charge Router, Work Queue Configuration, Collection Agency Workflows, Statement Processing, Facility Structure, Security, and Credit Card Gateway
- Strong Interpersonal Relationship Skills
- Demonstrated Ability in Adherence to Process Standards Around Documentation and Workflow Design
- Project Management Skills
- Ability to lead meetings, prioritize, resolve conflicts, maintain issues list, and manage project plans
- Healthcare IT Knowledge and Expertise
- Driven to expand on current healthcare IT knowledge and expertise
- Self-Motivated, Detail-Oriented, and Pragmatic
- A great team player who is analytical and solution-focused
- Excellent Oral and Written Communication Skills
- Ability to forge and maintain strong professional relationships
- Proficiency with Microsoft Office
- Word, Project, Excel, Visio, and PowerPoint
- Epic Certification(s)
- Successful candidates will be required to obtain/maintain Epic Certification(s) essential to their job responsibilities
- Flexibility to Work an Expanded Schedule
- Flexibility to work an expanded work schedule, including early mornings, nights, and possibly weekends during major implementation and support efforts
- 3+ Years Working in a Physician and Revenue Cycle Environment
- Prior Experience Implementing, Teaching, and Supporting Users with New Applications and/or Epic in an Ambulatory or Hospital Environment
- Cross-Application Integration Experience
- Assessment and Change Management/Transformation Experience