Product Support Specialist

2 weeks ago


Syracuse, New York, United States SRC Full time
Product Support Representative

SRCTec, LLC is seeking a Product Support Representative to join our Life Cycle Management team. As a key member of our team, you will play a critical role in providing exceptional customer service and support to our clients.

Responsibilities:
  • Respond to customer inquiries and provide timely and effective support services
  • Record and update customer support requests in our database to ensure accurate tracking and resolution
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
  • Develop and maintain knowledge of our products and services to provide expert support
  • Communicate effectively with customers and internal stakeholders to ensure seamless support services
Requirements:
  • Bachelor's degree with 0+ years' experience, or Associates degree with 1+ years' experience in a customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving skills and attention to detail
  • Proficiency in MS Office suite and ability to learn new software
What We Offer:
  • Competitive salary and comprehensive benefits package
  • Opportunity to work with a dynamic and innovative company
  • Professional development and growth opportunities
  • Collaborative and inclusive work environment

SRCTec, LLC is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



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