Pharmacy Operations Manager
2 weeks ago
Key Responsibilities:
As a Pharmacy Operations Manager at Walgreens, you will be accountable for overseeing the day-to-day non-clinical pharmacy operations, administrative activities, and ensuring efficient pharmacy workflow and a positive patient experience.
Key Responsibilities:
Manage pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations, and business ethics.
Responsible for the selection, scheduling, and development of pharmacy technician personnel.
Lead training, coaching, and performance management of pharmacy technicians.
Make decisions regarding performance management, including discipline and termination.
Customer Experience:
Engage customers and patients by greeting them and offering assistance with products and services.
Resolve customer complaints, help respond to customers' requests in a timely manner, and answer non-clinical questions to ensure a positive customer experience.
Model and share customer service best practices.
Operations:
Assist pharmacist in the delivery of patient care, including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law).
Complete patient and physician calls under the supervision of a pharmacist (where allowed by law).
Assist with healthcare service offerings, including administering vaccines, health screenings, and any health services allowed by law.
People & Performance Management:
Lead performance management of technicians, including making decisions and recommendations regarding discipline and termination.
Follow constructive discipline policy to discipline, suspend, terminate, or effectively recommend the same.
Use constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws.
Hold technician accountable for attendance and timeliness.
Training & Personal Development:
Maintain PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintain and enhance current knowledge and skills related to pharmacy and healthcare.
Obtain necessary certifications, education credits, and training, such as LTMP e-modules, as required by the Company.
Communication:
Communicate with pharmacy team, relaying messages from the support center or other key emails as required.
Participate in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.
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