Shift Leader

The Shift Leader plays a crucial role in supporting the store management team's daily operations at Krystal Restaurants LLC. This position is responsible for ensuring compliance with company standards in all areas of operations, including product preparation and delivery, customer service, facilities maintenance, and financial accountability.

As a Shift Leader, you will work closely with the management team to select, train, and coach high-performing employees to achieve key results in People, Customer, Sales, and Profit. You will be responsible for demonstrating the Krystal Core Values, building high-performing employees, and executing the Performance Management process consistently.

Key Responsibilities:

• Partners with the management team to execute the Performance Management process consistently to ensure employees are set up for success and held accountable.
• Drives customer-focused culture by serving as a role model in resolving customer issues and partnering with the management team to train employees to meet or exceed customer service standards.
• Ensures that food safety standards are met through direct observation while running their shifts.
• Executes cash/security, inventory, labor, and food control procedures during their shift and takes appropriate actions to identify and close gaps.

Requirements:

• Must be at least 21 years of age.
• Servsafe certification required.
• High School Diploma or GED preferred with one (1) or more years restaurant experience.
• Systems & Software – proficient level knowledge of Microsoft Office software applications.
• Must be able to work a flexible schedule including days, nights, overnights, & weekends.
• May be required to travel to other locations, e.g. other stores, bank, meetings as business dictates.

Knowledge/Skills/Abilities:

• Customer Focused- Recognizes the guest as the primary focus and acts accordingly; sets a high standard for exceeding guest expectations and motivates the team by role modeling effective service behaviors.
• Initiative- Takes action without being asked or required to; achieves goals beyond job requirements; is proactive and takes prompt action to accomplish tasks.
• Action Oriented- Consistently maintains high levels of activity or productivity; works with vigor, effectiveness, and determination over a sustained period of time.
• Team Player- Encourages cooperation to accomplish team goals; promotes a respectful and inclusive work environment.