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Customer Support Technician I/II

2 months ago

Milledgeville, Georgia, United States Windstream Full time

About Windstream:

Windstream Holdings, Inc. stands as a prominent provider of sophisticated network communication and technology solutions tailored for consumers, small enterprises, large organizations, and carrier partners throughout the United States.

  • As Kinetic, Windstream delivers bundled offerings that encompass premium broadband, security solutions, voice services, and digital television through an enhanced fiber network.
  • Windstream Enterprise serves as a leading managed services provider, offering strategic communication and security products to mid-sized businesses and enterprise clients.
  • Windstream Wholesale specializes in high-capacity, high-performance networking solutions and services directed at telecom carriers, data centers, content providers, and enterprises.

The Windstream team is dedicated to providing innovative software and network solutions that connect individuals and empower businesses in a realm of limitless possibilities.

_________________________________________________________

Position Overview:

The Customer Support Technicians at Windstream are essential team members who embody our esteemed telecommunications brand, connecting homeowners, small businesses, enterprises, and carrier partners across the nation. Our technicians are passionate about technology and are committed to linking customers with the products they cherish. By delivering technical expertise and customer assistance, our Customer Support Technicians forge meaningful connections with clients, fostering long-lasting relationships.

Key Responsibilities:

  • Install and maintain residential and business communication services, including telephone, internet, and video.
  • Utilize tools and testing equipment to service various technologies and network configurations.
  • Advise customers on products and services that meet their communication requirements.
  • Work in both underground and aerial environments, which may involve climbing poles and using ladders.
  • Safely operate and keep the company service vehicle organized and clean.
  • Engage in both indoor and outdoor work settings.
  • Complete necessary safety training and adhere to safety standards and regulations.
  • Report directly to the Manager of Local Operations.

Qualifications:

  • Basic technology and mathematical skills.
  • Valid driver's license with a clean driving record.
  • Ability to distinguish colors for color-coded cabling.
  • Capability to operate equipment with a maximum load capacity of 275 lbs.
  • Ability to lift up to 50 lbs and work at heights.
  • Successful completion of required safety training.
  • Willingness to work assigned schedules, including extended hours, weekends, and holidays.
  • Availability for after-hours callouts.
  • High School Diploma or GED equivalent.
  • Experience in customer service or sales.
  • Certifications or training relevant to the position.
  • A two-year technical degree in computers or electronics, or equivalent work experience.

Physical Requirements:

This position is safety-sensitive and involves various physical tasks, including:

  • Standing: 67-100%
  • Walking: 67-100%
  • Sitting: 0-33%
  • Driving: 0-33% for car; 67-100% for van
  • Climbing: 67-100%
  • Bending: 67-100%
  • Crouching: 67-100%
  • Pushing/Pulling: 67-100%
  • Carrying: 67-100%
  • Reaching Above Head: 67-100%
  • Lifting: 67-100% for various weight categories

Benefits:

  • Medical, Dental, and Vision Insurance Plans
  • 401K Plan
  • Health & Flexible Savings Account
  • Life and AD&D, Spousal Life, and Child Life Insurance Plans
  • Educational Assistance Plan
  • Identity Theft, Legal, Auto & Home, and Pet Insurance

Windstream's Commitment:

At Windstream, we celebrate diversity and strive to create an inclusive workplace where every team member can contribute their unique talents and perspectives. We are committed to fostering an environment that encourages creativity and innovation, working together to build a more connected future.

Equal Opportunity Employer:

Windstream is an equal opportunity employer, ensuring that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law.

Note: Employment at Windstream is subject to post-offer, pre-employment drug testing.